Terms and conditions

 
Terms & Conditions

This website is owned and operated by FIVEUNITS and is part of Styleunits A/S. The company's registered office is at Ryesgade 19C, 2200 Copenhagen N, Denmark. The company's registered CVR number is 31182646. These terms and conditions include general terms and conditions for the use of this website. These relates to the services provided at the sale and purchase of products through this website. Please read these terms and conditions carefully, as these will be subject to any purchase made on this website and services provided by FIVEUNITS.

Private Policy

FIVEUNITS are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

When you complete a purchase on our webshop, we collect personal data with the purpose of: 

1. Delivery of goods and invoicing, as well as other communication concerning the purchase

2. Newsletters and / or other marketing activities, should you choose to accept the aforementioned

What data is collected?

We collect your name, address, phone number and e-mail address to complete an order

Disclosure of data: 

We do not disclose your data to any third party

Data Storage: 

Your data is stored on a dedicated server at our hosting partner in Denmark.

Deletion of Data:

You can always ask us to delete data on your request. Please note that some of the data can be covered by legislation that prevent us from deleting it, such as the Danish Financial Statements Act.

 

Delivery Policy

All parcels are shipped with GLS. However, in Sweden, Norway and Finland your parcel may be handed over to another company, when it crosses the border of your country. You can find information about GLS and their partners at GLS.

In all countries you can ship to a private address or a business address. In some countries it is also possible to have the parcel delivered to a ParcelShop, which are specified below.

List of countries we ship to and individual costs for shipping:

  • Denmark – Delivery est. 1-4 weekday(s) – 0 DKK for GLS ParcelShop, 25 DKK for business address delivery and 35 DKK for private address delivery

  • Norway – Delivery est. 3-5 weekdays – 75 DKK

  •  Sweden – Delivery est. 3-5 weekdays – 60 DKK – Self-selected GLS ParcelShop can be selected as form of delivery

  •  Finland – Delivery est. 3-5 weekdays – 90 DKK

  •  Island – Delivery est. 3-5 weekdays – 340 DKK

  •  United Kingdom – Delivery est. 3-5 weekdays – 80 DKK

  •  Ireland - Delivery est. 3-5 weekdays – 90 DKK

  •  Germany – Delivery est. 3-5 weekdays – 50 DKK – Self-selected GLS ParcelShop can be selected as form of delivery

  •  Poland – Delivery est. 3-5 weekdays – 110 DKK

  •  The Netherlands – Delivery est. 3-5 weekdays – 60 DKK

  •  Belgium – Delivery est. 3-5 weekdays – 60 DKK – Self-selected GLS ParcelShop can be selected as form of delivery

  •  Austria – Delivery est. 3-5 weekdays – 80 DKK

  •  Switzerland – Delivery est. 3-5 weekdays – 75 DKK

  •  Luxemburg  Delivery est. 3-5 weekdays - 60 DKK

  •  France – Delivery est. 3-5 weekdays – 90 DKK

  •  Italy and Spain – Delivery est. 3-5 weekdays – 100 DKK

  •  Portugal – Delivery est. 3-5 weekdays – 130 DKK

  •  The United States & Canada  Delivery est. 5-7 weekdays - 300 DKK

  •  Australia & New Zealand – Delivery est. 5-7 weekdays - 380 DKK

The estimated delivery times are provided as guidelines only, and do not take possible delays, such as payment authorization, custom issue or postponements in shipping, into consideration. The time of delivery is estimated from the date of dispatch.

When an order is dispatched from our warehouse, we are unable to re-direct the order.

Taxes & Duties

Orders made outside of the European Union will have Danish VAT charged on them - this cannot be changed, as this is against regulations. However, please note that local charges (customs, duty, sales tax etc.) may be added to the order, and these charges are at the customer's own expense. The costs varies from country to country and depend on the size of the order. FIVEUNITS does not hold liability for these costs.

Return Policy

We hope you are satisfied with your FIVEUNITS order, but should you be unhappy with any of our products, they can be returned to us. You can choose to exchange the product(s) to a different size or style (provided the price level is the same) or get a refund, provided that the following is met:

  • You must be aware that we have a 14 days' return policy starting from the day you recieve the parcel. If you wish to return or exchange your order, fill out the inclosed return form and return the parcel within this 14-day period.

  • The return parcel must include the return form provided with the order. This must be filled out with all information asked for, so that we are able to identify the return quickly
     
  • Products must be returned unworn and undamaged with all original tags in tack, and packed in a responsible closed parcel

  • When returning the order, the customer holds the shipping costs back to us. If you wish to exchange to another size, we will pay for the shipping costs back to you

Return Address

Return parcels are to be send to the following address:

FIVEUNITS
ATT: Webshop
Bådehavnsgade 46D
2450 Copenhagen SV
Denmark 

Refund Information

All refunds are made to the credit card used when placing the order. We cannot credit the amount back to another account.  

Payment

We accept the following credit cards:

We use the payment solution ePay, which is certified according to the highest level of PCI standard. These standards require compliance with more than 200 security controls. All your credit card information is SSL-encrypted and only accessible for ePay. If your credit card is 3D secure valid, you will go through the 3D secure check. If not, you will go through a normal SSL-encrypted check-out.

Guarantee

The customer has the right to claim the guarantee for a product up till two years.

If you as a customer wants to claim guarantee, please write us an email at webassistant@fiveunit.dk to explain your reason for want the guarantee. The products must then be send back to us for evaluation.

If the claim department accepts your claim for guarantee, we will replace the product with a new product or a product of similar style. Furthermore, if we accept the claim for guarantee, we will cover the shipping costs.

Cookies

We use cookies on our website for the purpose of retrieving user information for each visit. This information is used to improve areas of the site to enhance functionality and to ease the use of the site for people visiting. Furthermore, this information may also be used for marketing purposes or alike. 

Complaint

If you have any complaints regarding missing or damaged items, please contact us as soon as possible.

Create a complaint about FIVEUNITS to EU.e


Handelsbetingelser


Denne hjemmeside er ejet og driftet af FIVEUNITS og er en del af Styleunits A/S. Firmaets registrerede kontor ligger på Ryesgade 19C, 2200 København N, Danmark. Firmaets registrerede CVR nummer er 31182646. Disse handelsbetingelser inkluderer generelle handelsbetingelser til brug af denne hjemmeside. Disse services omfatter køb foretaget på denne webshop. Venligst læs disse handelsbetingelser igennem, da disse gælder alle køb på denne webshop og services FIVEUNITS inkluderer.


Privatpolitik

FIVEUNITS er forpligtet til at beskytte Deres private oplysninger. Kun autoriseret personale inden for virksomheden kan bruge oplysninger indsamlet fra individuelle kunder. Vi evaluerer hele tiden vores systemer og data, for at sikre den bedst mulige service til vores kunder. Regeringen har lavet en række specifikke retningslinjer for uautoriseret handlinger imod computer systemer og data. Vi undersøger sådanne handlinger med henblik på retsforfølgelse og/eller civil forfølgelse for at få refunderet skader fra De ansvarlige.

Når du gennemfører en handel hos os, indsamler vi data om dig med følgende formål: 

1. Fremsendelse af varer og faktura samt eventuelt anden kontakt omkring handlen

2. Eventuelt fremsendelse af nyhedsmail og / eller anden markedsføringsindhold, hvis du vælger at acceptere det førnævnte

Følgende data indsamles:

Vi indsamler: navn, adresse, telefonnummer og e-mailadresse

Videregivelse af data: 

Vi videregiver ikke persondata til tredje part

Opbevaring af Data:

Vi opbevarer din data på en dedikeret server hos vor hosting partner i Danmark

Sletning af Data:

Du kan få slettet din data, hvis du skulle ønske dette ved at rette henvendelse til os. Dog kan der være data, som ikke kan slettes som følge af lovgivning som regnskabsloven etc. 

 

Leveringspolitik

Alle pakker bliver sendt med GLS. I Sverige, Norge og Finland bliver Deres pakke muligvis overgivet til en anden virksomhed ved grænsen til dit land. De kan finde information omkring GLS of Deres partnere her: GLS.

Danmark – Leveringstid: 1-4 hverdag(e) – 0 DKK til 49 DKK – Vælg mellem levering til en selvvalgt GLS pakkeshop, privatadresse eller firmaadresse.

De anslået leveringstider er kun vejledende, og leveringstiderne tager derfor ikke forsinkelser pga. betalingsproblemer, grænsekontrol eller udsættelser i forsendelse i betragtning. Leveringstiden er anslået fra den dato pakken er afsendt.

Når en ordre er afsendt fra vores lager, kan vi desværre ikke ændre i givne informationer.

Returpolitik

Vi håber De er tilfreds med Deres FIVEUNITS ordre, men skulle De være utilfreds med vores produkter, kan det/disse returneres til os. De kan vælge at ombytte produktet til en anden størrelse eller style (så længe prisniveauet stemmer overens) eller få refunderet beløbet, så længe det følgende betingelser er mødt:

 

  • De skal være bevidst om, at vi har en 14 dages returpolitik, som starter fra den dag De modtager Deres pakke. Hvis de ønsker at returnere eller ombytte Deres ordre, bedes de udfylde den vedlagte returformel og returnere pakken indenfor denne 14 dages periode.

  • Produktet/produkterne som returneres, skal være ubrugte og uden skader med originale prismærker, og pakket i en ansvarlig lukket pakke. 

  • Returpakken skal inkludere den returformel der medfølger ordren, og udfyldes med alt information, så vi hurtigt kan behandle den.

  • Når De returnerer Deres ordre, betaler De som kunde, forsendelsesomkostningerne tilbage til os. Hvis De ønsker at ombytte produktet til en anden størrelse, betaler vi forsendelsesomkostningerne tilbage til Dem.


Returadresse

Returpakker skal sendes til den følgende adresse:

FIVEUNITS
ATT: Webshop
Bådehavnsgade 46D
2450 København SV
Danmark

Betalingsform

Vi accepterer følgende kredit kort:

 

Vi bruger betalingsløsningen ePay, hvilket er attesteret ifølge PCIs højeste standarder. Disse standarder kræver overholdelse af mere end 200 sikkerhedskontroller. Alle Deres kreditkortinformationer er SSL krypteret og er kun tilgængelige for ePay. Hvis Deres kreditkort er 3D sikret kommer De igennem et 3D sikkerhedscheck. Hvis ikke går De igennem et normalt SSL krypteret check ud.

Reklamation

Kunden har retten til at indfri sin reklamationsret op til to år efter køb.

Hvis De som kunde vil indfri Deres reklamationsret bedes du venligst kontakte os via e-mail på webassistant@fiveunits.dk med en begrundelse for dit ønske om at indfri Deres reklamationsret. Produktet skal derefter sendes tilbage til os til vurdering.

Hvis vores reklamationsafdeling godtager Deres reklamation erstatter vi produktet med et nyt produkt eller en lignende model. Vi betaler dermed også for forsendelsesomkostninger.


Klager


Hvis du klager angående manglende eller beskadiget varer, kontakt venligst os hurtigst muligt.

Opret en klage vedrørende FIVEUNITS til EU.


  • When returning the order, the customer holds the shipping costs back to us. If you wish to exchange to another size, we will pay for the shipping costs back to you